Kickstart Your Career in Customer Service & Support
Are you looking to step into the dynamic corporate or BPO environment? Our comprehensive Call Centre Training Certificate Course is designed to equip you with the essential communication techniques, problem-solving skills, and technical proficiency required to excel in professional call centre and customer service roles.
Course Overview & Highlights
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Duration: 4 Weeks of focused, practical training
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Certificate Included: Earn a recognized certificate upon successful completion
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Exam Fee: Fully included in your tuition (no hidden costs)
What You Will Learn
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Inbound Communication: Master professional phone etiquette, active listening, and efficient call routing techniques.
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Outbound Communication: Learn effective telemarketing strategies, professional pitching, and confident client follow-ups.
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Customer Query Handling: Develop conflict resolution skills, de-escalation strategies, and professional problem-solving workflows.
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CRM Data Entry: Gain hands-on familiarity with customer relationship management (CRM) software, accurate data recording, and note-taking best practices.
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Professional Etiquette: Polish your business communication, tone of voice, and time-management skills.
Fee Structure & Payment Terms
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Total Tuition: R 2,900
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Initial Deposit: R 500 (Required to secure your spot)
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Monthly Installment: R 1,200
Enroll today to secure your place in our upcoming intake and launch your career in customer support!
